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ON SALE
WHAT'S NEW
OUR COLLECTIONS
 
LEATHER PHOTO ALBUMS
LEATHER JOURNALS
PHOTO SLEEVE ALBUMS
HANDMADE ALBUMS
REFILLABLE SCRAPBOOKS
DESIGNER JOURNALS
TRAVEL JOURNALS
GUEST BOOKS
PHOTO FRAMES
PERSONALIZED BOOKS
DIGITAL ALBUMS
ADDRESS BOOKS & DAY PLANNERS
PENS & FINE WRITING
CARDS & STATIONERY
SPECIALTY BOOKS
PHOTO CORNERS & ACCESSORIES
GIFTS & DESK
PAPER BY THE SHEET
SPECIAL OCCASIONS
 
GIFT FINDER
WEDDING PHOTO ALBUMS
WEDDING GUEST BOOKS
NEW BABIES
BAR & BAT MITZVAH
EXECUTIVE GIFTS
SHOP BY DESIGNER
 
ACME PENS
AIMEEJ BABY KEEPSAKES
A.PUUR.A
BARBARA WIGGINS
BITTERSWEET DESIGNS
CARAN D'ACHE PENS
CAVALLINI & CO.
CELINE COUNTRYMAN
ECCOLO MADE IN ITALY
ELEMENTS JILL SCHWARTZ
EPICA ITALIAN LEATHER
EXCLUSIVELY OURS
FILOFAX
GRAPHIC IMAGE
KOLO PHOTO ALBUMS
MOLESKINE
MOLLY WEST
OBERON DESIGN
PAPERBLANKS
RAG & BONE BINDERY
SNOW & GRAHAM
TIPS & ADVICE
Personalization
Logos & Bulk Sales
Let us help answer all your questions before you order.
Click on a section title below to learn more.

Got a question that isn't answered here? E-mail us at support@jennibick.com for quick, accurate answers.



We want to make your order as easy as possible, and we hope to delight you with the results. Please review the following information before completing your order, and don't hesitate to call if you have questions, concerns, or if you just want to speak with a human. We are available in the store from 9-5, EST, Monday-Friday.



Jenni Bick Bookbinding, Inc.
49 State Road
Vineyard Haven, MA 02568

toll free (800) 640-8758
tel (508) 696-7253
fax (508) 696-7243

jenni@jennibick.com

SHIPPING & SALES TAX

All orders shipped to addresses in the state of Massachusetts will be subject to a 5% sales tax. If your order is shipped to any other state, no sales tax will be added to your order.

Shipping charges are calculated based on the total weight of your order. To find out how much your order will cost to ship, you can simply place item(s) in your shopping cart, enter your shipping address, and press continue. Your shipping charges will be calculated before you enter any billing information. We ship by UPS whenever possible to get your order to you fast.

1-Day Shipping is available and begins at $22.99
2-Day Shipping is also available and begins at $14.00

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER? Important: If you need an item by a certain date, please contact us to verify that it can be done. There is a box on the checkout form specifically for you to tell us about any deadline you may have.

Standard Shipping takes 3-7 days once your order is shipped. Please review the time-in-transit map below to determine your estimated arrival time.

2-Day Shipping and 1-Day Shipping Please note: this does NOT necessarily mean your order will arrive on the next day. If you select 2-Day or 1-Day day shipping, we will expedite production on your order, and we will ship by 2-Day or 1-Day once the order is complete. We bend over backwards to ensure your order will arrive quickly, and if there is any problem that might delay shipment, we will notify you as quickly as possible.

International Shipping We regret that we are unable to ship overseas at this time. Orders will be accepted for shipping only to the United States and Canada. For Canadian orders, we ship via UPS Standard to Canada which is the most economical UPS service. Shipments outside of the US may be subject to import duties and taxes, which are the responsibility of the recipient.




RETURNS



Need to Return Something? No Problem. Click here for a downloadable return form

We want you to love what you order from us, and we’ll do everything we can to make sure that shopping with us is the best experience it can be.

PERSONALIZED AND CUSTOM-MADE ITEMS ARE NOT RETURNABLE.

If you believe we have made an error, email us or call us before sending anything back. In your email, please refer to your order number and describe the nature of the problem. We’ll never ask you to pay for our mistake, and we appreciate the opportunity to correct errors if they occur. Our goal is your satisfaction and we strive to solve problems as quickly and conveniently as possible for you.

Please pack your return carefully to avoid shipping damage, and send your package to us at this address:

Returns Department
Jenni Bick Bookbinding
49 State Road
Vineyard Haven, MA 02568

Your package must be shipped prepaid and insured for your own protection. We strongly recommend using UPS, for fastest processing of your return. Our shipping department will be glad to assist you in arranging a UPS pickup, at your expense. Please contact us for details.

Your return must be sent back within 30 days of your purchase.

Original shipping charges are not refundable.

Returns received after 30 days, in damaged or used condition, or without proper documentation will be issued a store credit instead of a refund, at our discretion.

Any questions? We’re here to help you! Send us an email to or give us a call toll free at 800-640-8758




GIFT WRAPPING

For an additional charge of $6.50, we will gift wrap your purchase in beautiful paper with a lavish bow.

We do not currently offer electronic (e-mail) gift certificates. If you'd like to purchase a gift certificate, please contact us and we will mail (the old fashioned way) a beautiful handcrafted gift card with a coupon good for any amount you wish.





PRIVACY & SECURITY

We are committed to preserving your privacy and security while you shop online. We do not give or sell your private information to any other company. Jenni Bick Bookbinding uses the information you provide to fulfill your orders and to help improve our service to you. We will use your e-mail address to contact you regarding your purchase. On occasion, we will call regarding your order. We will contact you regarding other product information only if you give us permission to do so.

Is it safe to use my credit card?
Yes, shopping at jennibick.com is safe. We wouldn't have it any other way. With our Secure Servers hosted with Yahoo! Shopping, you are one of millions of users every year who choose us to shop with! Our secure socket layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Am I charged before my order ships?
In the case of personalized items, we will charge your order when it is ready to begin production. Generally, orders spend about 24 hours in production before shipping.

Do I have any other protection against fraud? Our store is hosted by Yahoo! and so you would automatically be covered by the Yahoo! Buyer Protection Program which provides up to $750 of fraud protection (not receiving a product or receiving a substantially different product than ordered). You can read more here.

Still don't want to use your credit card on the internet?

No problem. There are two ways you can order from us without having to enter your complete credit card number on the Web:

  1. Call Us!
    Our business hours are 9am to 5pm, Monday-Friday, and we are often here at other times as well. Just call us and we'll take your order "the old fashioned way."
  2. Paying by Check or Money Order
    You can select "Check/Money Order" on the order form, and send us a personal check or money order in U.S. dollars for the amount of your order, payable to Jenni Bick Bookbinding. PLEASE NOTE that currently we are only able to accept money orders denominated in U.S. dollars or checks denominated in U.S. dollars and drawn on a U.S. bank. Checks must have a valid nine-digit bank routing number (ABA code) micro-encoded on the bottom of the check. Paying by check does slow down your order somewhat, as we don't ship the items to you until your funds clear. Paying by personal check typically delays your order about two weeks.





PAYMENT

The easiest way to buy a product is with your credit card. We accept Visa, Mastercard, and American Express. We use the secure servers of Yahoo! which use encryption software to protect your credit card information.

If you prefer to pay by check or money order, please use the checkout and fill out both the shipping and billing pages, then print the order and send it with your payment to:

Order Department
Jenni Bick Bookbinding
49 State Road
Vineyard Haven, MA 02568
(800) 640-8758

Please make your check payable to: Jenni Bick Bookbinding, Inc.. Be sure to send a copy of your order with the check to ensure that your order can be processed properly. If you include an email address with your order, we can notify you by email when your order is received, processed, and shipped.



Questions? Call us toll free at 800-640-8758
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Jenni Bick Bookbinding, Inc. 2008. All rights reserved

photo albums, journals, frames and guest books for weddings, Bar Mitzvahs, new babies, and everyday use. handmade photo albums, journals, and scrapbooks in handmade paper, leather and luxury materials. All of our handmade books can be personalized with embossing or a custom calligraphy nameplate.